Never share your card number or security number (CVV, validity period, Secure Code) when asked on social media, via email, SMS, or phone.
You should never agree to login or sign any documents using your electronic ID without checking the source.
The number of fraud attempts has increased significantly in recent years, and they target both individuals and companies. You should pay close attention to internet security. The information on this website can help you prevent financial fraud attempts from succeeding. Customers are encouraged to contact us if they become aware of online fraud and to take screenshots if they notice suspicious activity.
Individuals and businesses should contact us by telephone (440 4000) immediately. We will send you a document entitled Changes to Telephone Transaction, which you must fill out and send back through this form. Immediate action is necessary as 2-3 days is all it takes to make it almost impossible for us to retrieve your money.
If you have any issues, you should notify the police, e.g., abendingar@lrh.is, and your commercial bank.
If it sounds too good to be true, it's probably too good to be true.
Cyber fraud has been a significant problem recently, with unscrupulous parties gaining access to sensitive customer information. If you become aware of online fraud, please let us know and take screenshots of suspicious interactions.
Under no circumstances should you disclose your card number or security number (CVV, validity period, Secure Code) to anyone on social media, in an email, in an SMS message, or over the phone. You should carefully read what you agree to when you receive a Secure Code security code or electronic credentials request.
Facebook and Instagram have been scammed recently with sites that claim to pay people for watching videos. One of these sites is called Telegram Money.
A real communication between the victim and fraudster is shown here, but the fraudster used Facebook Messenger to commit fraud in this case. See communication.
It's crucial to be alert when receiving texts or emails that appear to come from companies. There have been many SMS messages posing as mail delivery messages recently. An example would be to ask the recipient to click a link to update their information.
Have a look at the example of SMS fraud involving DHL, where the phone number, amount, and URL indicate it's a fraud.
Here is another DHL example, which reads as follows:
"The package is waiting for delivery. Please submit the payment (1.99 EUR) under the following link."
In this case, the relevant link leads to a fraudulent site.
Text messages rarely contain payment information, so always be on the lookout and check the sender's name and number if the message appears via text.
Card fraud can occur anywhere, including Facebook, Messenger, e-mail, online giveaways, etc. When a family member or friend asks for a picture of your credit card, it's most likely a criminal has hacked into their account.
These fake logins can be spotted by keeping the following in mind:
Several logins contact individuals and tell them they've won a giveaway and only need to send their payment card details. Whatever the case, this is a scam that's too good to be true. Giveaways at stores never require card numbers or pictures of payment cards.
Normal circumstances should never require you to:
You are not required to enter your PIN if you did not sign in with an electronic ID but still receive an authentication message. Possible reasons are that someone entered the wrong number or it is a scam.
Your electronic ID belongs only to you. Someone who asks for your phone number online (often via messenger) and sends you authentication is likely part of a scam.
You should never:
Please be careful with electronic IDs, and do not accept anything without knowing the source.
You should always verify payment requests by phone before making a payment.
Red flagging potential cyber-attacks:
This is an example of phishing, where hackers pose as Netflix in an email:
